Jira Software is a project management and bug tracking tool developed by Atlassian. It enables software development teams to plan, track and manage their projects efficiently using Kanban and Scrum boards, customisable workflows, reports and dashboards. Jira Software also tracks bugs, issues and feature requests, enabling teams to collaborate and prioritise tasks according to importance and urgency. Jira Software is often used by agile software development teams, but can also be used to manage projects in other business areas.
Jira Service Management (formerly Jira Service Desk) is an IT Service Management (ITSM) tool developed by Atlassian. It enables IT teams to track, manage and resolve incidents and service requests more effectively, using customisable workflows, automation rules, dashboards and reports to measure team performance and efficiency. Jira Service Management also enables seamless communication between IT teams and end-users, providing them with an intuitive service portal to create service requests, track progress and provide feedback.
Jira Work Management is a task and project management tool developed by Atlassian. It enables teams to plan, track and manage tasks, projects and workflows, using Kanban boards, to-do lists, calendars and customisable reports. Jira Work Management is designed to be simple and intuitive to use, with an easy-to-navigate user interface for users of all levels of expertise.
A Jira administrator is a person responsible for managing and maintaining an organisation’s Jira instance. Typical tasks of a Jira administrator include installing, configuring and updating the application, managing users and groups, creating and managing projects, customising workflows and fields, configuring notifications and permissions, managing backups and restores, as well as monitoring performance and troubleshooting problems. The Jira administrator is also often responsible for end-user training and support, as well as liaising with the development and support teams to ensure that the tool is used efficiently and seamlessly.