{"id":10259,"date":"2023-03-10T14:40:45","date_gmt":"2023-03-10T13:40:45","guid":{"rendered":"https:\/\/arexo.be\/?post_type=glossary&#038;p=10259"},"modified":"2023-03-10T14:40:46","modified_gmt":"2023-03-10T13:40:46","slug":"enterprise-service-management-esm","status":"publish","type":"glossary","link":"https:\/\/arexo.be\/en\/glossary\/enterprise-service-management-esm\/","title":{"rendered":"<strong>Enterprise Service Management (ESM)<\/strong>"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Enterprise Service Management (ESM) is an extension of ITSM that aims to apply service management practices and processes not only to IT, but also to the entire enterprise. The objective of ESM is to provide a holistic view of the services provided by the enterprise and to manage them in a consistent, efficient and results-oriented manner, aligning services with business objectives and improving collaboration between different teams and departments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enterprise Service Management (ESM) is an extension of ITSM that aims to apply service management practices and processes not only to IT, but also to the entire enterprise. The objective of ESM is to provide a holistic view of the services provided by the enterprise and to manage them in a consistent, efficient and results-oriented<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","meta":{"footnotes":""},"class_list":["post-10259","glossary","type-glossary","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Service Management (ESM) - Arexo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arexo.be\/en\/glossary\/enterprise-service-management-esm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enterprise Service Management (ESM) - Arexo\" \/>\n<meta property=\"og:description\" content=\"Enterprise Service Management (ESM) is an extension of ITSM that aims to apply service management practices and processes not only to IT, but also to the entire enterprise. 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